FAQ

Shipping & Delivery

What are your shipping options and costs?
We offer free standard shipping on orders over $50. Standard shipping times vary by region, typically 3–5 business days in the US and up to 14 days globally. Shipping fees for orders below the above threshold will be automatically calculated at checkout.

Can I track my order?
Yes, once your order ships, you will receive a tracking number via email to monitor its progress.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of receipt, provided products are unused and in their original packaging. Return shipping costs are covered by us for faulty or damaged items.

How do I initiate a return?
Please contact our customer support at support@la-gouache.com
 with your order details to start the process.

Products & Usage

Are your products suitable for sensitive skin?
Yes, Symphonie products are formulated with carefully selected ingredients to be gentle and effective, even for sensitive skin types.

How should I store my skincare and makeup products?
Store products in a cool, dry place away from direct sunlight to preserve their quality and efficacy.

Account & Orders

Can I change or cancel my order?
Orders can be modified or canceled within 2 hours of placement. Please contact support immediately at support@la-gouache.com.
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Footer Highlights (Promos & Brand Taglines)

  • Hassle-Free Returns
    Returns accepted within 30 days.

  • Premium Quality
    Crafted with the finest ingredients.

  • Expertly Curated
    Science and elegance in every product.